Privacy Policy

Last updated: January 2024

Introduction

brisk-valley is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information that you voluntarily provide to us when you:

• Submit a quote request or enquiry form
• Contact us via email
• Engage our garden care services
• Subscribe to our communications

The personal information we collect may include:

• Name and contact details
• Email address
• Property address for service delivery
• Service preferences and requirements
• Payment information when applicable

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device identifiers

This information is collected through cookies and similar tracking technologies. See our Cookies Policy for more details.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes
• Deliver and manage our garden care services
• Process payments and maintain service records
• Communicate about appointments and service updates
• Improve our website and service offerings
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our operations under strict confidentiality agreements
• When required by law or to respond to legal processes
• To protect our rights, property, or safety
• With your explicit consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Service records are maintained for a period of seven years for business and legal purposes.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Object to processing of your information
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the revised policy on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

brisk-valley
47 Greenway Boulevard
Richmond, VIC 3121
Australia

Email: [email protected]